Frequently Asked Questions

  • What shall I wear?
    Long trousers, covered shoes and a long-sleeved top/jacket. Natural fibres are best. Should you be tall, or a bit thin on top (like the pilot! ) then we suggest a cap
  • How long does it all take?
    4 hours from meeting to departing is a good guide. Approximately one hour in the air, with the rest of the time taken with travelling to and from launch/landing sites, setting up and packing away the balloon, and of course drinking champagne at the end!
  • When is a good time to fly?
    We fly all year round. Spring and Summer offer our most reliable months (November - April) with a low percentage of cancellations. May - October offers spectacular flights on crisp Autumn and Winter mornings, but we do experience a higher percentage of cancellations usually due to windy weather.
  • Can you pick me up?
    If you don't have your own transport, the pilot will pick you up on his way to the meeting point. This does mean you will get there at least 20 minutes before the other passengers. Local transfers only.
  • Where do you meet?
    We meet at the Mercure Resort, Hunter Valley Gardens. This is at the junction of Broke Road and McDonalds Road. It is probably the best sign posted destination in the Hunter Valley making it easy to find when you are still half asleep.
  • What time do we meet?
    As late as possible! With only a few people to check-in, we try and meet only 45 minutes before sunrise, ensuring you a maximum sleep-in. This time varies throughout the year, 5am at the earliest, and 6:30am at the latest.
  • What do I do if my flight is cancelled?
    If your flight is cancelled, flight tickets are refundable or you can re-book. If you have a Gift Voucher, these are non-refundable, so you must rebook before the expiry date. Check the terms and conditions for further details.
  • How do I know if my flight is going ahead?
    As ballooning is weather dependent, we ask all passengers to call our Flight Confirmation Line - 02 4991 7533 - between 6:30-7:00pm the night before you are scheduled to fly. There will be a message confirming the status of your flight depending upon the latest weather forecast.